We all know that communication is the key to success. How successful you are as a communication depends on how assertively you have put forward your view point without creating any rift with those who do not agree to you whole heartedly. However, there is a very fine line between assertive communication and aggressive communications. In this article, we talk about the major differences between the two and how we can train ourselves to be an assertive communicator rather than an aggressive one.
1. Interpretation of tone and influential words: When you communicate, tone carries more power than even the choice of words. Likewise, it is vital that the tone goes well with your words. For instance, a sentence like ‘I don’t want to work on this specific project’ can be easily replaced with positive and influential words like ‘I prefer working upon an alternate project that justifies my capabilities better.’ The same sentence can also be framed like this, ‘Since I already have great experience working on similar projects,I would like to explore something more challenging this time.’
2. Respect other’s opinions: It is imperative to respect your own opinions. However, by giving equal respect to other do perceptions and opinions make you come across as a firm and empathic person. In case you have a different perception during a discussion as compared to your colleagues, never criticize them strongly and on face. Rather, express in a subtle and polite way by adding ‘I understand and respect your view point, however, I have a different view on this ’ and then continue explaining your opinion.
3. Mutually agreed platform: Assertive communicators are generally capable of sharing more than one answer to a question. They believe in solving problems rather getting stuck to an issue or pondering over the hurdles. Due to this, they follow a flexible approach and seek others’ opinions while communicating. The chief aim is to be reaching a ‘mutually agreed platform’. However, it is not mandatory that both the parties agreeing a similar pattern. So, in such situations, assertive communicators conclude it by ‘mutually agreeing to disagreements’ as well.
4. Understand the concept of collaboration: Assertive communicators understand the word collaboration in a real sense. While communicating, their intention is never to hurt anybody’s emotions. They try to connect with people well by sharing and discussing .They know it’s about understanding the needs of the people they work with and collaborate it with their own needs without pushing them unnecessarily.
5. Listening: Listening is a powerful tool for anyone who believes in assertive communication. By listening actively, they are certainly giving space for people to respond and share feedback. They believe in the ‘gaining by learning’ approach. It is a proven fact that listening expands your horizon of knowledge.
Head - Training Delivery